General Points
- One phrase can make all the difference in the world!
- Stick to the scripts when talking finances.
- Remember, we see patients when they are in pain and suddenly have a very large unexpected expense. Be careful not to take it personally and become defensive.
- People are good and we often do not know the whole story, give people the benefit of the doubt.
- Role play these sample scripts and questions until it becomes natural.
- Enjoy yourself, be natural, and be happy! It’s the people that we love!
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- *Only way to schedule work*
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- Do’s & Dont’s
- Phone Call Scripts
- Front Desk
- Billing Practice Questions
- Assistants Practice Questions
- Dentist Practice Questions
- Same Day Treatment