Confirmations
- Two days before all appointments, we personally call each family.
- The night before every appointment, we send an email/text reminder to the guarantor. For detailed instructions on setting patients up for text reminders, click here.
- If at any point the patient TMFSkNi’s us, be sure to take the time to make a note so we don’t bother the patient.
- Look at the Red Flags cheat sheet for specific things to remember.
Recall for Cleanings
- Assistants are responsible to schedule recall appts at time of cleaning
- If a patient hasn’t scheduled, then the coordinator sends a text or email (if available) 20-30 days before due date.
- Once the due date arrives, the Reactive and Scheduling specialist and the hygienist have the responsibility of personally calling the patient. Detailed instructions for these calls can be found by clicking here.
Text reminders (Click Here) Instructions on how to do text reminders on Dental Intelligence with screen shots