Don’t use verbiage asking “IF”they want to schedule, only use language ASSUMING they want to schedule. (No wet noodles here:)
If they say no, you CAN NOT give up right there. You must try once to TMSKINI and/or explain how our reminders work and or free cancelation policy
Reminder time line. 4-6 weeks before appt they email and text reminder. 2 days before they get email and text reminder, 1 day before we personally call. (Postcards are only sent if they have no email listed.
ANY CONFUSION with recall appointments error on side of pt and GIVE THEM FREEBEE. They must FEEL SAFE scheduling these
Samples
“Does this day of week and time work to schedule your next cleaning?”
“I want to see you myself for your next cleaning so let schedule…”
“The good times fill up months in advance so let schedule you today…”
I want to make sure we keep an eye of these things we are watching to let schedule now so time doesn’t get a way from us”
“We will guarantee 150% of what we do not mater the problem or cause if you keep 6 month cleanings”
Principles