Technical

This is simply a Pass/Fail category. The requirements are as follows:

• • • If new patient to the office, you must verify which location there appt is at.
    • Collected necessary information
    • HIPPA regulations
    • Use of required elements, Patient name, leaving call back number
    • You must never take responsibility for that which is an insurance company’s responsibility, just empathize or immediate failure!

Angry Patient- 4 steps to pass

• • Listen and take notes: don’t speak
  • Validate,
  • Take ownership (not necessarily responsibility). Promise you will get back to him in X number of days. “Can I look into this?”
  • What not to do: Become defensive, take it personally, or become righteously justified.