Key points:
- Always SMILE, they can tell through your voice.
- Use a pen and paper rather than trying to enter information into the computer.
- Always ask for their name and use it a few times.
- No verbal vomit, only get names, age, and best number to confirm the appointment.
Confirmation Phone Call
Hello John Smith, This is Susan from Little Chompers Pediatric Dentistry, how are you today?….
I’m calling to confirm your child’s appointment on Tuesday the 10th at 10:30 am for a cleaning. Your appointment should last 1 hour and 30 minutes. Please call our office today at 913-250-6583 if you will not be able to make your appointment to avoid a missed appointment fee. We look forward to seeing you John, goodbye.
Inbound Phone Call
It’s a great day to be a Little Chomper, this is Susan from Little Chompers Pediatric Dentistry, how may I help you?
What is your name?
Thank you John…
New patient phone call
You will be receiving a text message to complete online paperwork before your child’s appointment.
Upset Patient Phone Call
“We have to look after 6000 accounts; I wish all our patients would take the time to help us since you can focus on just your account”