Key Words / Definitions:
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- Professional – respectful and considerate treatment of any person and/or company with whom we do business; “a person who is expert at his or her work”
- Confident – “sure of oneself and one’s abilities”
- Knowledgeable – “possessing or exhibiting knowledge, insight, or understanding; well informed; perceptive.”
- Appropriate – “particularly suitable; fitting; compatible.”
Items falling within this category include but are not limited to
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- Inappropriate or overuse of slang and/or technical dental terms
- Appropriate niceties
- Pace and tone are appropriate to patient and situation
- Appropriate hold procedure and language
- Explanation/awareness of process to paitent
- Sufficient summary of transaction
- Correct grammar/spelling
- Regard patient information according to HIPPA regulations
“Deal Breakers” – Items for which this category would be scored “F”
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- Disparaging or inappropriate remarks made about other employees, the company, or anyone we do business with
- Incorrect information given about anything that is central to the patient doing business with us.